Returns & Exchanges

At LUX SKIN, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return policy on all our skincare devices and products. If you are not seeing the results you hoped for, our hassle-free process ensures a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the reason for your return to receive an official Return Authorization.

• 2.
  Prepare the Package

  Carefully pack your LUX SKIN device in its original packaging, ensuring all accessories, charging cables, and manuals are included.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your item, we will process your full refund or exchange back to your original payment method within 5-7 business days.